Lobby Management streamlines interactions for both credit unions and members. Members experience shorter wait times and more personalized service, while branches benefit from improved productivity and robust reporting.
Microsoft Exchange Integration
Member Appointment Wizard
Branch Appointment Wizard
What if your members could schedule an appointment with an agent from their home computer or mobile device? What if appointments could be filtered by branch offerings, an agent’s expertise, or an agent’s availability? With the new Lobby Manager Appointments module, both members and branches will save time, resources, and frustration. Watch a demo to see how Lobby Manager Appointments can benefit your branch.
Redstone Consulting Group understands that providing excellent service, while being mindful of resources, is key to successful branch operations. Members want personalized service without long wait times. Credit unions must utilize resources to optimize performance. Is there a way to do both?
With Lobby Manager, wait times are reduced by up to 75% and members get the personalized attention they deserve.
Lobby Manager streamlines member visits and frees up resources to focus on assisting members. The Lobby Manager Kiosk allows members to check themselves in, allowing the “greeter” to be utilized elsewhere to enhance member connections. Service representatives are automatically notified that members are waiting, and for what type of service. Members are then matched with the appropriate representative, saving everyone time and frustration.